User Experience Archives

Customer Purchasing Journey – 3 Mistakes to Avoid

Our CEO Sam Cinquegrani reveals the top three mistakes to avoid along the customer purchasing journey. Sam CinquegraniCEO

Sam CinquegraniOctober 24, 2018

Blog User Experience

The Impersonal Touch: Chatbots

Chatbots give consumers 24/7 access to customer service. But are jewelry stores ready to sacrifice human interaction to win over tech-savvy clients? Lara Ewen, Rapaport Magazine

Sam CinquegraniFebruary 15, 2018

Blog User Experience

Are consumers ready for Apple’s facial recognition?

Our CEO Sam Cinquegrani was quoted in this article on facial recognition. Jacqueline Renfrow, Fierce Retail

Sam CinquegraniSeptember 15, 2017

Blog User Experience

What’s next for UX?

Today’s omnichannel approach seeks not to simply simulate the brick-and-mortar experience, but to augment it. The retail world saw its first digital transformation when... Sam CinquegraniCEO

Sam CinquegraniAugust 25, 2016

User Experience

Customer Purchasing Journey – 3 Mistakes to Avoid

The Impersonal Touch: Chatbots

Are consumers ready for Apple’s facial recognition?

What’s next for UX?

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