The Impersonal Touch: Chatbots

The Impersonal Touch: Chatbots

Originally published in Rapaport Magazine by Lara Ewen Online sales changed brick-and-mortar retail not just in terms of the bottom line, but also in the way store owners and customers interact. A 2017 Hubspot survey showed that 48% of consumers would rather connect...
What’s next for UX?

What’s next for UX?

Article Published by Internet Retailer Today’s omnichannel approach seeks not to simply simulate the brick-and-mortar experience, but to augment it. The retail world saw its first digital transformation when companies took their business online in the late 1990s. ...
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