“ObjectWave’s Magento expertise has allowed us to move much quicker and more confidently with our ecommerce improvements.”

Scott Lin, Senior Manager of Ecommerce and CRM at Acer

The Problem


Acer is one of the world’s top information and communications technology (ICT) companies with a presence in over 160 countries.

Acer companies around the world have independently built several Magento ecommerce sites with a combination of internal and external resources. A lack of coordination has caused inconsistencies and a lack of centralized knowledge and economies of scale. To address this issue, Acer formed an internal global commerce IT team in Taiwan. This team made a strategic decision to search for a digital commerce solution provider to support all Acer Magento sites.

Approach


After an intensive search and review process and a key referral from Magento, Acer selected ObjectWave for global Magento support and project work.

For ongoing support, ObjectWave has provided a managed services team of expert Magento developers led by a seasoned Magento architect to make sure Acer gets the most out of its Magento 1 and Magento 2 solutions. ObjectWave also completes Magento implementation projects by assembling dedicated teams with skills specific to each particular project.

Over the past 2 years, ObjectWave has completed troubleshooting and project work for Magento sites in the US, Canada, Europe and Asia. Projects included a new global B2B platform: a multiple-country B2C Magento 1 to Magento 2 upgrade and a Braintree payment integration.

Result


Relying on ObjectWave for Magento work has allowed Acer accelerate productivity and dedicate internal resources to business-critical tasks.

“ObjectWave’s Magento expertise has allowed us to move much quicker and more confidently with our ecommerce improvements,” says Scott Lin, Senior Manager of Ecommerce and CRM at Acer. “ObjectWave is highly responsive, and they have a strong understanding of our business needs regarding Magento 2 and the urgent Braintree project. I am very glad to work with them.”

ObjectWave has implemented consistent Magento solutions around the world, providing efficiencies and cost savings along the way. ObjectWave has been a true business partner, using their Magento expertise to implement ecommerce best practices, resulting in better business results for Acer.

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